[Free] 2018(Jan) EnsurePass Testinsides IBM C2010-656 Dumps with VCE and PDF 51-60

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IBM SmartCloud Control Desk V7.5 Service Request Management Implementation

Question No: 51 – (Topic 1)

What is the purpose of the Automation Scripts application?

  1. to generate scripts and compile Java files to automate routine tasks

  2. to generate scripts and compile Java files to automate data importation

  3. to implement scripts to automate routine tasks without having to recompile Java files

  4. to implement scripts to automate data importation without having to restart the server

Answer: C Explanation:

Which statement is true about deleting cart templates in the Cart Template application?

  1. Cart templates can always be deleted.

  2. Cart templates in Active status cannot be deleted.

  3. Cart templates can be deleted only if no offerings have beenadded in them.

  4. Cart templates can be deleted only if they have not been added to any shopping cart. Answer: A

Question No: 52 – (Topic 1)

What does the Catalogs application manage?

  1. offerings in specific catalogs

  2. user access to specific offerings

  3. useraccess to specific catalogs

  4. to specify an image for a specific catalog

Answer: A

Question No: 53 – (Topic 1)

What are two valid statuses of a solution in the Solutions application in IBM SmartCloud Control Desk V7.5? (Choose two.)

  1. Trial

  2. Test

  3. Draft

  4. Active

  5. Suspended

Answer: C,D

Question No: 54 – (Topic 1)

Which application specifies the default workflow for Service Request Fulfillment Manager Approval?

  1. Catalog application

  2. Offerings application

  3. Organizations application

  4. Workflow Designerapplication

Answer: C

Question No: 55 – (Topic 1)

Which two workflow types can be specified on a Service Catalog offering for service request fulfillment? (Choose two.)

  1. Default

  2. Job Plan

  3. Sub-process

  4. User Defined

  5. Response Plan

Answer: A,E

Question No: 56 – (Topic 1)

Under what circumstance should an incident be made global by checking the Global Incident check box?

  1. when an incident is related to a problem

  2. when the Affected By person is a Very Important Person

  3. when an incident affects many users or causes other issues

  4. when an incident needs to be managed by teams in different countries

Answer: C

Question No: 57 – (Topic 1)

The Service Catalog offering fulfillment process supports which three actions? (Choose three.)

  1. Create a Change

  2. Relate a Solution

  3. Create an Incident

  4. Create a Work Order

  5. Apply a Ticket Template

  6. Assign and Notify an Owner

Answer: A,D,E

Topic 2, Volume B

Question No: 58 – (Topic 2)

Which user must be used to delete the Incident queries installed from the Service Desk content?

  1. any user

  2. a database user

  3. only MAXADMIN

  4. only the user that created the query

Answer: D

Question No: 59 – (Topic 2)

How can new values be added to the solution ke9word list?

  1. modify the related Solution Classification record

  2. add new values to the SLNKEYWORDSdomain

  3. add new values to the Specification available from the Specifications tab

  4. use the Select Add/Delete Ke9words action from the Select Action menu

Answer: D

Question No: 60 – (Topic 2)

In working with surveys and questions, when can a question and answer set be deleted?

  1. If the question not used by any survey and is in Active status.

  2. If the question is used by a closed survey and is in Active status.

  3. If the question is not used by any survey and is in Archive status.

  4. If the question is used by aclosed survey and is in Archive status.

Answer: C

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