[Free] 2018(Jan) EnsurePass Testinsides IBM C2010-659 Dumps with VCE and PDF 21-30

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2018 Jan IBM Official New Released C2010-659
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Fundamentals of Applying IBM SmartCloud Control Desk V1

Question No: 21

In IBM SmartCloud Control Desk the offerings support several approvals for fulfillment. Which record types can be used for fulfillment of the request after approval?

  1. Work Orders, Releases, Change, and Tasks

  2. View Service Requests, Tasks, Incidents, and Activities

  3. Service Requests, Activities and Tasks, Work Orders, and Changes

  4. Process Request, View Catalog Request, Activities, and Work Orders

Answer: C

Question No: 22

Which three middleware components are mandatory with an IBM SmartCloud Control Desk installation? (Choose three.)

  1. Web Server

  2. Directory Server

  3. Database Server

  4. Application Server

  5. Integration Composer

  6. Deplorer’s Workbench

Answer: A,C,D

Question No: 23

What are two appropriate Key Performance Indicators for the Service Catalog Management Process? (Choose two.)

  1. Number of accesses per month

  2. Number of calls to the service desk

  3. Percent of users who use the service catalog

  4. Percent of users who are aware of the service catalog

  5. Number of services published including Service Level Agreements/Targets

Answer: A,C

Question No: 24

What is an optional IBM SmartCloud Control Desk component?

  1. Database

  2. Directory server

  3. Application server

  4. Administrative workstation

Answer: B

Question No: 25

Why would an IBM SmartCloud Control Desk user have two Start Centers?

  1. The user belongs to two person groups.

  2. The user belongs to two security groups.

  3. Two Start Centers are assigned to the person group that the user belongs to.

  4. Two Start Centers are assigned to the security group that the user belongs to.

Answer: B

Question No: 26

Where are the default installation log files located in the administrative workstation?

  1. lt;rootgt;\IBM\SMP\logs

  2. lt;rootgt;\IBM\SMP\DE\logs

  3. lt;rootgt;\IBM\SMP\Maximo\logs

  4. lt;rootgt;\IBM\Websphere\AppServer\Profiles\lt;profilenamegt;\logs\

Answer: A

Question No: 27

What are three different ticket types available in IBM SmartCloud Control Desk? (Choose three.)

  1. Change

  2. Incident

  3. Solution

  4. Problem

  5. Service Request

  6. Configuration Item

Answer: B,D,E

Question No: 28

Which application is used in IBM SmartCloud Control Desk to manually import data such as users, assets, and configuration items?

  1. Data Analyzer

  2. Migration Manager

  3. Integration Framework

  4. Enterprise Identity Mapping

Answer: C

Question No: 29

What are two inputs of the Asset Management process? (Choose two.)

  1. Items

  2. Asset Reports

  3. Definitive Spares

  4. Supporting Contracts

  5. Asset Reconciliation Data

Answer: A,D

Question No: 30

The communication template can be configured for multiple recipients. What are three types of objects allowed as recipients? (Choose three.)

  1. Roles

  2. UserID

  3. Ticket Owners

  4. Person Groups

  5. E-mail Address

  6. Security Groups

Answer: A,D,E

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